Loan Administrator

Loan Administrator

• Location: Ipswich
• Job Type: Full-time, Permanent
• Salary: £24,000 + bonus

Are you ready to take on a pivotal role in the primary servicing of mortgages and loans? Join our dynamic Redemptions Team and make a significant impact by ensuring the smooth redemption of mortgage accounts and the secure handling of Title Deeds.

Do you have a passion for finance and a knack for meticulous administration? We are seeking a dedicated Redemptions Loan Administrator to enhance our team. This role is crucial in managing the final stages of mortgage and loan servicing, ensuring clients can confidently move forward with their financial goals.

Responsibilities:

As a Loan Administrator, you will handle critical tasks such as:

• Accurately redeeming mortgage accounts within set Service Level Agreements (SLAs).
• Managing the secure release of security and Title Deeds in compliance with established procedures. - Maintaining precise records and ensuring the secure storage of files and deeds.
• Handling both inbound and outbound customer calls with utmost professionalism.

Required experience:

We are looking for someone who:

• Is a strong team player with excellent communication skills.
• Has high attention to detail and can effectively manage a diverse workload.
• Is customer-focused with a proactive approach to problem-solving.
• Is competent in using Microsoft Office packages and can handle difficult conversations with sensitivity.

Benefits:

• Annual bonus up to 10% of annual salary
• 25 days annual leave plus bank holidays.
• Life assurance (2x salary).
• Pension scheme with company matching contribution up to 5%.
• Employee Assistance Programme.
• Recognition Scheme and access to an on-site Counsellor.
• Sports & Social Committee and Free fruit Wednesdays.
• Private, locked bike store and complimentary beverages
• Opportunity to work in a supportive and dynamic team environment.
• Professional growth and development opportunities & annual pay reviews
• Satisfaction of providing crucial services that impact clients’ financial well-being.

If you have a fundamental desire to do the right things, while developing new skills and progressing your career we want to hear from you!