Are you detail-oriented and passionate about providing excellent customer service? Join our client's team as an Onboarding Administrator! You'll play a crucial role in processing clients' account opening paperwork, ensuring all requirements are met, and assisting clients with their queries. Be part of a dynamic team that values precision and client satisfaction.

Key Accountabilities

Send and Chase Paperwork: Distribute account opening paperwork to clients and follow up as needed.
Client Assistance: Provide support over the phone for any queries related to account opening paperwork.
Process Paperwork: Ensure client account opening paperwork is processed and set up on the system.
AML Knowledge: Maintain a broad understanding of anti-money laundering (AML) principles.
Compliance Checks: Perform checks, review client documentation, and ensure compliance with regulatory guidelines.
Error Checking: Review accounts for errors and escalate issues when necessary.

Key Competencies

Getting Things Done: Deliver on objectives promptly, prioritize workload, and remain professional under pressure.
Communication & Sharing Knowledge: Communicate confidently, clearly, and accurately; maintain accurate records and effectively use new technology.
Customer Service: Maintain a positive attitude to find solutions in line with regulated principles and use customer feedback to improve service.
Effectiveness & Adaptability: Handle a high volume of work, strive for continual improvements, and present a positive approach to change.
Team Working: Share knowledge, skills, and experience with colleagues; understand team goals and support others.

Candidate Profile

Previous office experience
Experience providing customer service over the phone
Client-focused with a concern for quality
Good understanding of AML principles
Diligent worker with high attention to detail

Contractual Hours

9.00am to 5.30pm, Monday to Friday