IT Support Manager

IT Support Manager / IT Manager - hands on and people managementIpswich£50,000 - £53,000 plus up to 10% bonus (c£58k OTE), 7% - 15% pension, Life, IP, Healthcare and moreWe all want to work for that business that will look after us and our career, take social responsibility seriously, give back and really value their employees. There are many that say it but this one walks-the-walk. Last year they paid the full 10% bonus and added an extra £1k to everyone as an extra thanks. The package is always being looked at and improved. They support a variety of charities, both locally and nationally, have a yearly family day, two Christmas events and a huge budget for training and personal development. oh, and with a team over 250, they only lost three people last year.Build somethingGrow somethingEnhance somethingWe're looking for a strong, hands-on IT Support Team Manager to take the reins of a team of three, bring all IT in-house and away from MSP use and get stuck into some heavy project work, including a large office expansion, warehouse relocation and more.This is a challenging role but my goodness will it be rewarding. Manage, mentor and grow a team, own process management, formalise the department plus exciting project work, lots of learning and development opportunity and huge career potential with growth streams all over the business. IT is expanding, they are embarking on a huge digital transformation and you get to be integral to that process. Right hand to the Head of IT, pushing him, helping your team be the best they can be and creating a centre of excellence.We need you to have solid people management experience as well as strong infrastructure knowledge, not afraid to jump on the helpdesk, then into a management meeting. People management, coordinating, leading and mentoring the team; conducting appraisals, 121's, coaching, supporting their career journey, workload management and managing the people and full IT estate.From a technical standpoint, full Microsoft estate management, Microsoft 365, Azure, AD, Networking (TCP/IP, DNS, routing, vLAN's) Cyber Security standards and practices (Cyber Essentials Plus, ISO27001, etc.) MS Power apps, Endpoint Manager, and full hands-on Infrastructure management.You will manage the team, help them to be the best they can be, deliver project work, be the escalation point and own the day to day of IT.You will be mentored by an inspiring Head of IT, help him make decisions, plan, design and implement the strategy and work with him to take your career forward.If you want to own IT and really make your mark, have strong infrastructure knowledge, full people management experience and are looking for that career defining role, this is it. Apply now or contact Simon Morris at Ithika Recruitment for more information and a confidential chat.Ithika Recruitment, partnering world-class talent with world-class companies.