2nd Line Support Analyst

Pure Resourcing Solutions

Posted 7 hours ago, valid for a month

Ipswich, Suffolk IP15BH, England

Full Time

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Sonic Summary

A growing technical team in Ipswich is seeking a dedicated 2nd Line Support Analyst to provide IT Service Desk support.
The role requires a solid background in helpdesk or technical support, along with knowledge of Microsoft Windows Server and Office 365.
Key responsibilities include resolving IT issues, managing system security, and performing firmware updates.
Candidates should possess expertise in networking protocols and backup services, with a focus on security best practices.
The position offers a salary of £30,000 and requires at least two years of relevant experience.

2nd Line Support AnalystA fantastic opportunity for a dedicated and passionate 2nd Line Support Analyst to join a growing technical team in Ipswich. In this role, you will be responsible for providing support and resolving IT Service Desk issues. Primarily a second-line role, you will be a key point of contact for end-users, ensuring that issues are addressed with the appropriate priority and attention.Key Responsibilities:

Providing second-line support to resolve IT Service Desk issues.
Assisting end-users with technical queries and providing timely updates.
Managing and prioritising IT issues to ensure resolution.
Windows and desktop application patching.
Performing firmware updates.
Overseeing system security management.
Setting up new desktops and laptops.
Supporting project tasks.

Key Experience:

A solid background in a helpdesk, technical support, or similar role.

Knowledge of Microsoft Windows Server operating systems
An understanding of Microsoft Office 365 admin centre
Expertise in troubleshooting networking protocols and technologies, such as TCP/IP, DNS, DHCP, routing, and VLANs
Good knowledge of backup and disaster recovery services (Azure)
Solid understanding of security best practices

If you are a proactive, solution-oriented IT professional looking for an opportunity to develop your career, we want to hear from you!

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