IT Support Technician

Time Appointments are proud to be working on behalf of a market leading local business who are currently looking to recruit an experienced IT Support Technician to strengthen their IT department. This is a fantastic opportunity to work for an award-winning business who value their employees.

As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary and benefits package which are out of this world, and unrivalled in the region.

Duties & responsibilities:

• Deliver a second line support function, handling escalated calls and cases from the first-line Service Desk or the IT Support Team Manager
• Administer and maintain system infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365
• Complete proactive works, including but not limited to Windows and desktop application patching, network device firmware updates, system security management, the creation and maintaining of system documentation
• Respond to any escalated server and network performance monitoring alerts, taking any necessary actions to resolve
• Troubleshoot and resolve complex issues in a methodical manner
• Be involved in the management of relationships with third parties and suppliers
• Assist with planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner
• New desktop and laptop setups, including project implementation tasks. The work may be performed remotely or in the office, depending upon the scope of works and the end-user’s location
• Keep operational documentation up to date
• Attend external sites for issue resolution and pro-active maintenance
• Out-of-hours and/or on-call working may be periodically required

Skills & Experience Required:

• Excellent knowledge of Microsoft Windows Server operating systems
• Strong knowledge of Microsoft Office 365
• Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
• Good Knowledge of backup and DR services (Azure)
• Experience in managing switches and routers
• Good knowledge of Mitel phone systems and SIP trunking
• Knowledge of Windows Script Host/VBScript/ PowerShell
• Strong knowledge of Microsoft Windows 10, Windows 11
• Solid understanding of security best-practices, implementing and maintaining to keep the business protected at all times
• MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage

Core Benefits:

• Annual and quarterly company performance bonus
• Life Assurance (7x Basic Salary)
• Hybrid working *after probation
• Income Protection Insurance (automatic inclusion following completion of 6 months’ service)
• AXA PPP Healthcare (following successful completion of probationary period)
• Competitive company pension scheme with a long service enhancement
• 20 days annual leave, rising to 25 days after completion of 1 years’ service, plus statutory bank holidays and discretionary paid leave during Christmas shut-down (equating to an additional 3-5 days leave)
• Career progression and development opportunities
• Wellness programme
• Company events