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A fantastic opportunity for a dedicated and passionate 2nd Line Support Analyst to join a growing technical team in Ipswich. In this role, you will be responsible for providing support and resolving IT Service Desk issues. Primarily a second-line role, you will be a key point of contact for end-users, ensuring that issues are addressed with the appropriate priority and attention.
Key Responsibilities:
- Providing second-line support to resolve IT Service Desk issues.
- Assisting end-users with technical queries and providing timely updates.
- Managing and prioritising IT issues to ensure resolution.
- Windows and desktop application patching.
- Performing firmware updates.
- Overseeing system security management.
- Setting up new desktops and laptops.
- Supporting project tasks.
- A solid background in a helpdesk, technical support, or similar role.
- Knowledge of Microsoft Windows Server operating systems
- An understanding of Microsoft Office 365 admin centre
- Expertise in troubleshooting networking protocols and technologies, such as TCP/IP, DNS, DHCP, routing, and VLANs
- Good knowledge of backup and disaster recovery services (Azure)
- Solid understanding of security best practices
