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As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation.
This is a hybrid role with 3 days onsite work per week in Ipswich.
Key Responsibilities:
- Provide first-line technical support via phone, email, and in-person
- Log and track IT support tickets in service management system
- Perform initial diagnosis and troubleshooting of hardware and software issues
- Reset passwords and manage basic user access controls
- Support desktop, laptop, and mobile device configurations
- Escalate complex issues to second-line support teams
- Maintain accurate documentation of support interactions
- Experience in 1st Line IT Support within Microsoft environments
- Familiarity with Office 365 and Active Directory
- Understanding of hardware components and basic network troubleshooting
- Excellent communication and customer service skills
- CompTIA A+ or Microsoft certifications preferred
- Strong problem-solving and analytical skills
