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1st Line IT Support Technician

MFK Recruitment
Posted 2 days ago, valid for a month
Location

Ipswich, Suffolk IP15BH, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our reputable client is looking for a 1st Line IT Support Technician to join their team, requiring travel to education sites in Ipswich, Stowmarket, and Felixstowe.
  • Candidates must have a minimum of 12 months of commercial experience in an IT Support role and own a vehicle for this position.
  • The role involves managing incidents and customer requests, ensuring service level agreements are met, and resolving escalated issues.
  • The company prides itself on its excellent culture and opportunities for career progression, having successfully retained a majority of its recruited IT professionals.
  • Salary details are not provided, but the position offers a supportive environment for those with skills in Microsoft technologies, networking, and cloud solutions.

Our reputable client is seeking a 1st Line IT Support Technician to join their friendly team.

The successful 1st Line IT Support Technician candidate will travel to different education sites in Ipswich, Stowmarket and Felixstowe. Owning a vehicle is essential for this role.

MFK Recruitment has successfully recruited 40 IT professionals to this client within the past 5 years, 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.

1st Line IT Support Technician - Day-to-day Responsibilities:• To manage all incidents and customer requests from receipt to resolution and closure• To ensure service level agreement standards are met• To resolve incidents escalated from 1st line support team• To promptly complete any admin paperwork and documentation• Keep accurate records of all site information using IT Service Management tools• Promote best practices and adhere to change control process• Accurately plan and organise working week

1st Line IT Support Technician - Experience required: (not all essential)• Microsoft technologies: 365, Azure, Windows, AD, Server OS.• A minimum of 12 months of commercial experience in an IT Support role• Basic Networking: Configuring, maintaining & troubleshooting.• Cloud technologies: 365, Azure, SharePoint, OneDrive.• Configuring & maintaining devices with Microsoft Endpoint Management.• Backup solutions: On-prem & cloud.• OS Support: Windows & Apple.• Experience of working with and supporting a range of information technologies.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.