1st Line Support Analyst

Pure Resourcing Solutions

Posted 9 hours ago, valid for 22 days

Ipswich, Suffolk IP15BH, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The 1st Line IT Support Technician will serve as the initial point of contact for resolving technical issues within the organization.
This hybrid role requires 3 days of onsite work per week in Ipswich and involves providing support via phone, email, and in-person.
Candidates should have experience in 1st Line IT Support, particularly within Microsoft environments, and familiarity with Office 365 and Active Directory.
The position typically requires a salary of £25,000 to £30,000 and at least 1 year of relevant experience.
Strong communication skills, problem-solving abilities, and certifications like CompTIA A+ or Microsoft are preferred for applicants.

1st Line Support TechnicianAs a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation.This is a hybrid role with 3 days onsite work per week in Ipswich.Key Responsibilities:

Provide first-line technical support via phone, email, and in-person
Log and track IT support tickets in service management system
Perform initial diagnosis and troubleshooting of hardware and software issues
Reset passwords and manage basic user access controls
Support desktop, laptop, and mobile device configurations
Escalate complex issues to second-line support teams
Maintain accurate documentation of support interactions

Requirements:

Experience in 1st Line IT Support within Microsoft environments
Familiarity with Office 365 and Active Directory
Understanding of hardware components and basic network troubleshooting
Excellent communication and customer service skills
CompTIA A+ or Microsoft certifications preferred
Strong problem-solving and analytical skills

If you're passionate about technical support and enjoy solving IT challenges, apply today!

Apply now in a few quick clicks

1st Line Support Analyst

IT Service Desk Analyst

IT Support Team Lead

Trainee Engineer