IT Service Desk Analyst

Pure Resourcing Solutions

Posted 9 hours ago, valid for 22 days

Ipswich, Suffolk IP15BH, England

Full Time

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Sonic Summary

A dynamic team in Ipswich is seeking an IT Service Desk Analyst with a passion for providing technical assistance.
The role involves troubleshooting and resolving IT issues for users across multiple sites, requiring onsite work three days a week.
Candidates should have proven experience in IT support within a Microsoft environment, particularly with Office 365 and Active Directory.
Strong communication skills and a customer-focused approach are essential, along with knowledge of hardware components and network configurations.
The position offers a competitive salary, though the specific amount is not mentioned, and requires relevant experience in IT support.

IT Service Desk AnalystA fantastic opportunity for a passionate IT Service Desk Analyst to join a dynamic team based in Ipswich.As the IT Service Desk Analyst, you will be responsible for providing technical assistance, troubleshooting and resolving IT issues for users across multiple sites.This is a hybrid role, where you will be required to work onsite in Ipswich 3 days per week.Key Responsibilities:

Provide first line and second-line technical support for hardware and software issues via phone, email, or in person
Diagnose and troubleshoot technical problems and implement effective solutions
Build, deploy, and configure hardware and software for new users
Assist off-site users and remote offices with technical support
Conduct hardware maintenance and software support

Requirements:

Proven experience in IT support within a Microsoft environment, including Office 365 and Active Directory
Knowledge of hardware components and network configurations
Strong communication skills with a customer-focused approach
IT certifications (e.g., Microsoft, ITIL) are a plus

If you are interested in this position and would like to find out more, please get in touch today!

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