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Are you a leader? Have you mentored/managed teams previously and have confidence supporting the wider business with technological improvements? An internal manufacturer of building construction materials have been going through a technology revolution and have a dedicated IT team.
We are looking for an experience IT Team Lead to oversee the support desk team, support function and help manage 3rd parties alongside the Head of IT. The department is run as a Group function and you’ll be involved in projects as well as BAU.
Responsibilities:
- Lead and mentor the IT support team, handling daily operations and escalated issues
- Lead, manage and coordinate internal IT projects
- Deliver high-quality, user-centric customer service and maintain support standards. Identify areas for process improvement and collaborate with other team members.
- Oversee documentation, training, and team performance metrics.
- Interface across the business to develop continuous improvement strategy
- Oversee contract and license management for the IT systems, users and software
- Take ownership of the Microsoft Office 365
You will have the following experience:
Skills:
- Awareness of IT operating standards and frameworks focused on cyber security standards and practises (for example Cyber Essentials/plus, ISO27001)
- Extensive technical knowledge of Microsoft 365, Azure Active Directory, ideally supported with relevant certifications
- Technical knowledge and configuration knowledge of Windows Server stack
- Previous experience of managing and leading a team
- Strong knowledge of cloud solutions, with a real focus on Microsoft Azure
- Awareness of Microsoft Power Apps environment
- Hands on infrastructure skills
To enquire about the salary and see a job description, apply now!
