IT Support Lead

Due to their continued success, our client is currently recruiting for an experienced IT Support Team Leader to strengthen their IT department. This is a fantastic opportunity to work for an award-winning company who really take care of and invest in their employees, they offer an exceptional benefits package, and it is an extremely exciting time to be a part of their business.

As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary and benefits package which are out of this world, and unrivalled in the region.

Skills & Experience Required:

• Proven experience within a similar IT Support lead role, with extensive experience of managing modern IT estates
• A strong knowledge of operating standards and frameworks focused on cyber security standards and practises (for example Cyber Essentials/plus, ISO27001)
• Extensive technical knowledge of Microsoft 365, Azure Active Directory, ideally supported with relevant certifications
• Technical knowledge and configuration knowledge of Windows Server stack
• Strong knowledge of cloud solutions, with a real focus on Microsoft Azure
• Experience administrating and maintaining IT networks
• Strong Windows desktop support experience
• Proven experience of successfully leading, supervising, or managing an IT team
• Proven leadership skills, including team and individual training and support
• A proactive approach with "can do" attitude and ability to motivate others
• Proven problem-solving abilities
• A high degree of accuracy and attentional to detail
• Excellent communication skills, written and verbal

Key Duties & Responsibilities Include:

• Taking the lead on day-to-day support operations and internal IT projects, managing escalations, and providing guidance to ensure best practices in troubleshooting and user support.
• Effectively leading and mentoring the IT support team, handling daily operations and escalated issues
• Successfully leading, managing and coordinating internal IT projects
• Delivering high-quality, user-centric customer service and maintain support standards. Identifying areas for process improvement and collaborating with other team members.
• Overseeing documentation, training, and team performance metrics.
• Developing and maintaining internal IT procedures and standards
• Monitoring and develop IT service levels
• Interface across the business to develop continuous improvement strategy
• Contributing and influencing the IT strategy
• Delivering third-hand IT support, handling escalated calls
• Delivering value from partnership with technology suppliers
• Supporting the development of continuity plans
• Ensuring systems and business data is secure and having the appropriate back- up solutions
• Researching new technologies and proactively making product selection recommendations
• Overseeing contract and license management for the IT systems, users and software
• Take ownership of the Microsoft Office 365

(V/13154)

For further detail on this and other roles please make sure you visit our website now or call our team to discuss career opportunities available.