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- Location:Â Ipswich
- Job Type:Â 3 month fixed term contract - potential for extension and potential to become permanent.
- Salary: £26,000 - £28,500
As a 1st Line IT Engineer, you will serve as the first point of contact for technical issues, supporting my client and its broader business operations. This role is crucial in maintaining their commitment to being the best in the East of England by providing both technical support and administrative assistance.
Day-to-day of the role:- Call Management and Direction:
- Efficiently filter and direct incoming calls to ensure they are handled promptly.
- Helpdesk Ticket Resolution:
- Address and resolve a high volume of helpdesk tickets, focusing on quick and effective solutions.
- Technical IT Skills Application:
- Utilise your technical IT skills to assist in managing open calls, contributing to developments, and performing system testing.
- Collaboration and Support:
- Work collaboratively with the wider IT team and suppliers, and participate in cross-training with colleagues to enhance departmental knowledge.
- Security and Compliance Focus:
- Maintain system integrity, uphold security standards as per policy and legislation, and adhere to the Cyber ISMS policy suite.
- Strong communication skills.
- Ability to work effectively within a team.
- High adaptability in a dynamic environment.
- Technical proficiency in IT systems and software.
- Customer-focused approach with a commitment to delivering high-quality support.
- Experience in IT support
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- Supportive and inclusive team environment.
