IT Support Team Lead Are you an experienced IT professional ready to lead a dynamic team and drive impactful IT projects? I have a fantastic opportunity for an IT Support Team Lead to oversee daily IT support operations, collaborate on strategic initiatives, and deliver exceptional service across our client’s business. This is a permanent role, based in Ipswich, Suffolk. Hybrid working will be available after you have successfully embedded into the business and team. In this key position, you will:• Lead & mentor the IT helpdesk team, managing daily operations and escalations.• Drive Projects by leading and coordinating internal IT initiatives, ensuring high standards, proper documentation, and governance.• Enhance Processes to improve IT service delivery and customer satisfaction.• Manage Infrastructure by supporting cloud solutions, overseeing Microsoft 365 and Azure environments, and maintaining system security.Key Skills: • Technical expertise in Microsoft 365, Azure Active Directory, and the Windows Server stack.• Hands-on experience with IT infrastructure, cloud solutions, and desktop support.• Proven leadership and team management skills, with a focus on mentoring and coaching.• Knowledge of IT governance, risk management, and cyber security frameworks (e.g., Cyber Essentials/ISO27001).• A proactive, customer-focused mindset with excellent communication skills.• Strong problem-solving abilities and time management skills.This is a fantastic opportunity to lead a forward-thinking IT team, contribute to innovative projects, and make a real impact on IT operations and strategy. If you’re passionate about technology, collaboration, and delivering excellent service, apply today to find out more!
Back to searchIT Support Team Lead
Pure Resourcing Solutions
Posted 3 days ago, valid for a month
Ipswich, Suffolk IP15BH, England
£28,000 - £33,600 per annum
Full Time
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Sonic Summary
- The IT Support Team Lead position is available for an experienced IT professional in Ipswich, Suffolk, with a salary of £45,000 to £55,000 per year.
- Candidates should have a minimum of 5 years of experience in IT support and team management.
- The role involves leading the IT helpdesk team, managing daily operations, and driving internal IT projects.
- Key skills required include technical expertise in Microsoft 365, Azure, and IT governance frameworks, along with strong communication and problem-solving abilities.
- Hybrid working options are available after successfully integrating into the team and business.
