IT Support Lead Are you an experienced IT professional ready to lead a dynamic team and drive impactful IT projects? I have a fantastic opportunity for an IT Support Lead to oversee daily IT support operations, collaborate on strategic initiatives, and deliver exceptional service across our client’s business. This is a permanent role, based in Ipswich, Suffolk. Hybrid working will be available after you have successfully embedded into the business and team. In this key position, you will:• Lead & mentor the IT helpdesk team, managing daily operations and escalations.• Drive Projects by leading and coordinating internal IT initiatives, ensuring high standards, proper documentation, and governance.• Enhance Processes to improve IT service delivery and customer satisfaction.• Manage Infrastructure by supporting cloud solutions, overseeing Microsoft 365 and Azure environments, and maintaining system security.Key Skills: • Technical expertise in Microsoft 365, Azure Active Directory, and the Windows Server stack.• Hands-on experience with IT infrastructure, cloud solutions, and desktop support.• Proven leadership and team management skills, with a focus on mentoring and coaching.• Knowledge of IT governance, risk management, and cyber security frameworks (e.g., Cyber Essentials/ISO27001).• A proactive, customer-focused mindset with excellent communication skills.• Strong problem-solving abilities and time management skills.This is a fantastic opportunity to lead a forward-thinking IT team, contribute to innovative projects, and make a real impact on IT operations and strategy. If you’re passionate about technology, collaboration, and delivering excellent service, apply today to find out more!
Back to searchIT Support Team Lead
Pure Resourcing Solutions
Posted 17 hours ago, valid for 23 days
Ipswich, Suffolk IP15BH, England
Full Time
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Sonic Summary
- The IT Support Lead position is a permanent role based in Ipswich, Suffolk, offering a hybrid working model after successful integration into the team.
- The role requires a minimum of 5 years of experience in IT support and leadership, with expertise in Microsoft 365, Azure, and Windows Server environments.
- Key responsibilities include leading the IT helpdesk team, managing daily operations, driving internal IT projects, and enhancing service delivery processes.
- Candidates should possess strong communication skills, problem-solving abilities, and a proactive, customer-focused mindset, along with knowledge of IT governance and security frameworks.
- The salary for this position is competitive and commensurate with experience, reflecting the importance of the role in driving impactful IT initiatives.
