Loan Administrator

• Annual Salary: £23,000 - £29,000
• Location: United Kingdom
• Job Type: Full-time, Office-based

We are looking for a dedicated Loan admin Officer to join our growing team. The successful candidate will work across various loan portfolios on behalf of multiple clients, undertaking a range of post-completion loan servicing activities. This role requires a commitment to delivering excellent service while ensuring fair treatment of customers and the best outcomes.

Day to Day of the role:

• Review and process requests for information accurately and within service level agreements.
• Handle standard loan enquiries from customers and their advisors, ensuring accurate and current information.
• Process amendments to customer accounts in line with procedures and regulatory requirements.
• Inform customers of payments due and ensure accurate collection in accordance with BACS rules.
• Promptly process requests for redemption statements and oversee the release of loan security upon receipt of funds.
• Calculate and process financial transactions in the servicing system.
• Ensure accurate boarding of new loans and issuance of correct correspondence.
• Oversee loans approaching expiry and ensure appropriate follow-up action.
• Review company watch notifications and take appropriate action.
• Liaise professionally with clients, third parties, and other business areas.
• Report any system or loan issues, making recommendations as necessary.

Required Skills & Qualifications:

• Strong mathematical skills for checking figures, instalments, and interest calculations.
• Excellent communication skills at all levels, both verbal and written.
• High attention to detail for accurate and professional information recording.
• Ability to work effectively as a team member, supporting others and delivering on promises.
• Quick learner with a desire to take on new systems and concepts.
• Empathetic manner for handling difficult conversations sensitively and appropriately.
• A proactive attitude with a desire to identify and deliver effective solutions.
• Competence in using Microsoft Office packages.

Desirable:

• Experience in the lending industry.
• Basic knowledge of specialist finance in the UK.
• Knowledge of financial services industry regulations.
• Customer service experience.
• Knowledge of the loan redemption process.
• Industry-recognised qualification.

Benefits:

• 25 days annual leave.
• Life assurance x2 salary.
• Pension scheme with company matching contribution up to 5%.
• Employee Assistance Programme.
• Recognition Scheme and on-site Counsellor.
• Sports & Social Committee and Free fruit Wednesdays.
• Private, locked Bike store and free beverages.