Payments Advisor

Job Type: Full-time, Permanent Mon - fri (No evenings or weekends)
Location: Ipswich
Starting Salary: £25,500 to £26,500 (rising by £500 after probation and another £500 after 1 year) + annual bonus

Join a global financial services company renowned for its commitment to staff training and development. This Payments Advisor role offers not only a variety of daily tasks but also the opportunity for career progression and the chance to gain industry-recognised qualifications fully sponsored by the company.

Day-to-day of the role:

Handle inbound and make outbound calls to customers in arrears.
Manage borrower accounts from day 1 arrears through to litigation, reviewing and considering forbearance options suitable for short or long-term assistance.
Analyse customer information to determine the best outcomes based on individual circumstances.
Correspond in writing with customers not available by telephone.
Liaise with third parties, including Solicitors and Field Agents, to coordinate activities in line with policies and procedures.
Ensure all standards are met concerning client expectations of quality, productivity, and performance.
Identify and contribute to continuous improvement opportunities to enhance service delivery to customers and clients.

Required Skills & Qualifications:

Experience in administration or customer service roles.
Empathetic mindset with strong communication skills.
Reasonable numeracy skills and strong attention to detail.
Excellent time management skills.

Benefits:

Annual pay reviews.
23 days holiday, increasing to 25 days after 2 years of service.
Pension – employer matching up to 5%.
Life Assurance x2.
Private Health Care – Threshold.
Option to purchase additional leave.
Free fruit on Wednesdays and free tea/coffee/cordial daily.
Christmas Shopping Day and a Volunteering day with our Charity.
Access to showers and a locked Bike Store.
Active Sports & Social Committee.
Employee Referral Programme (Earn between £750-£2,500).

This role includes an 8-week fully paid training programme starting in mid to late April, designed to equip you with all the necessary skills to excel.

How to Apply:

If you are interested in this Payments Advisor position and would like more information, please submit your CV detailing your relevant experience and why you are interested in joining our team. Alternatively, you can contact Reed Ipswich directly for more information