Operations Manager

We are recruiting for an experienced Operations Manager to join a leading real estate services firm. This is an exciting opportunity to lead operations for a prominent site, ensuring excellence in facilities management, compliance, and team leadership.

About the Role:
As the Operations Manager, you will oversee the day-to-day operations of the Ipswich site. Key responsibilities include ensuring compliance with legal and statutory requirements, identifying business opportunities, managing facilities staff and contractors, and maintaining a strong focus on sustainability and client care.

Key Responsibilities:

• Business Development: Drive business growth by identifying opportunities and contributing to pitches and tenders.
• Facilities Management: Manage the helpdesk and CAFM system, ensuring accurate and prompt responses to work orders.
• Compliance: Conduct inspections and ensure all facilities meet statutory and legal standards.
• Health & Safety: Oversee audits, risk assessments, and ensure timely completion of actions.
• Team Leadership: Manage and develop a team of Facilities Managers and site staff, ensuring high performance and staff welfare.
• Occupier Engagement: Act as the escalation point for site issues, ensuring effective communication and client care.
• Financial Management: Ensure accuracy in fees and oversee invoicing processes, while managing contractor performance against SLAs and KPIs.
• Sustainability and CDM Compliance: Support sustainability initiatives and manage construction projects in line with CDM regulations.

Required Experience:

• Proven experience in facilities management and operational leadership.
• Strong commercial acumen and ability to identify new business opportunities.
• Demonstrated ability to manage Health & Safety compliance and risk.
• Experience managing helpdesk facilities and compliance systems.
• Excellent leadership skills with a track record of managing teams effectively.

What’s in it for You?
This role offers the opportunity to work with a market-leading firm in a dynamic and supportive environment. You’ll have the chance to drive operations, lead a talented team, and contribute to impactful sustainability initiatives.

If you’re an experienced Facilities or Operations Manager looking for a new challenge, apply today!