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We are recruiting for an experienced Operations Manager to join a leading real estate services firm. This is an exciting opportunity to lead operations for a prominent site, ensuring excellence in facilities management, compliance, and team leadership.
About the Role:
As the Operations Manager, you will oversee the day-to-day operations of the Ipswich site. Key responsibilities include ensuring compliance with legal and statutory requirements, identifying business opportunities, managing facilities staff and contractors, and maintaining a strong focus on sustainability and client care.
Key Responsibilities:
- Business Development: Drive business growth by identifying opportunities and contributing to pitches and tenders.
- Facilities Management: Manage the helpdesk and CAFM system, ensuring accurate and prompt responses to work orders.
- Compliance: Conduct inspections and ensure all facilities meet statutory and legal standards.
- Health & Safety: Oversee audits, risk assessments, and ensure timely completion of actions.
- Team Leadership: Manage and develop a team of Facilities Managers and site staff, ensuring high performance and staff welfare.
- Occupier Engagement: Act as the escalation point for site issues, ensuring effective communication and client care.
- Financial Management: Ensure accuracy in fees and oversee invoicing processes, while managing contractor performance against SLAs and KPIs.
- Sustainability and CDM Compliance: Support sustainability initiatives and manage construction projects in line with CDM regulations.
Required Experience:
- Proven experience in facilities management and operational leadership.
- Strong commercial acumen and ability to identify new business opportunities.
- Demonstrated ability to manage Health & Safety compliance and risk.
- Experience managing helpdesk facilities and compliance systems.
- Excellent leadership skills with a track record of managing teams effectively.
What's in it for You?
This role offers the opportunity to work with a market-leading firm in a dynamic and supportive environment. You'll have the chance to drive operations, lead a talented team, and contribute to impactful sustainability initiatives.
If you're an experienced Facilities or Operations Manager looking for a new challenge, apply today!
