Customer Account Administrator

Are you ready to embark on a rewarding career with a market-leading, global financial services specialist? This company are passionate about delivering exceptional service and finding optimal solutions for their customers. They invite you to apply for the role of Customer Service Administrator and become an integral part of our dedicated team. Reed have an excellent track record and relationship with this company and have seen a number of excellent candidates start here and go on to have amazing careers with progression and high earning potential. Will you be the next one? 

Position: Customer Service Administrator

Type: Full-time, PermanentSalary: £22,000 – £29,000Location: Ipswich

Why Join Us?

• Generous Annual Leave: Start with 23 days, rising to 25 days.
• Comprehensive Medical & Dental Cover: Your health matters to us.
• Qualifications Funding: We support your professional growth.
• Vibrant Sports & Social Club: Enjoy quizzes, parties, and nights out.
• Private, Locked Bike Hut: Secure your bike with ease.
• Onsite Café: Delicious breakfast and lunch deals.
• Mental Health & Christmas Shopping Day: We care about your well-being.
• Recognition Scheme: Celebrate your achievements.
• Free Fruit Wednesdays: Stay healthy with complimentary fruit.
• Unlimited Beverages: Enjoy a variety of teas, coffees, and more.
• Dress for Your Day Policy: Dress comfortably and appropriately.
• Clear Progression Opportunities: Grow your career with us.

Main Responsibilities:

• Loan Management: Ensure newly boarded loans are accurately set up on our internal system.
• Customer Liaison: Be the primary contact for borrowers, resolving their queries and issues.
• Service Functions: Handle account amendments, insurance schedules, and third-party authorities.
• Loan Expiry Management: Work on loans approaching expiry.
• Enquiry Handling: Address borrower account changes within mandated levels and procedures.
• Information Requests: Respond accurately to information requests.
• Quality Standards: Meet client expectations for quality, productivity, and performance.
• Continuous Improvement: Identify and influence service enhancement opportunities.
• Project Assistance: Support projects defined by the Team Leader.
• Regulatory Compliance: Work within FCA regulations and report any breaches.

What We Are Looking For:

• Customer Service & Administration Skills: Demonstrate high service levels and attention to detail.
• Educational Qualifications: Minimum Grade C in GCSE Mathematics and English, or equivalent.
• Analytical Skills: Calculate affordability and assess borrower circumstances.
• Attention to Detail: Ensure accurate, factual, and professional information recording.
• Adaptability: Work to tight deadlines and be flexible within the role.
• Eagerness to Learn: Quickly adopt new systems and concepts.
• Professionalism: Maintain a professional manner in various situations.
• Process-Driven: Follow processes to a high standard.

Who Should Apply?

Candidates eager to develop new skills, gain experience in a growing industry, and pursue clear paths for progression are encouraged to apply. If you are passionate about working in a regulated environment and delivering exceptional service, we want to hear from you!