Customer Care Advisor

Job Advertisement: Customer Care Advisor
Location: Ipswich
Contract Type: Permanent
Working Pattern: Full Time

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have the perfect opportunity for you! Join our clients dynamic team as a Customer Care Advisor at our Ipswich office.

What You'll Do:
As a Customer Care Advisor, you will play a vital role in our Customer Care Centre. Your responsibilities will include:

• Answering incoming calls and logging breakdown calls accurately.
• Ensuring all jobs logged receive an estimated time of arrival (ETA).
• Providing accurate and valid information to our customers.
• Liaising with mobile fitters and third-party engineers to minimise site delays.
• Managing emails in your personal inbox as well as shared inboxes.
• Collaborating with customers, depots, mobile fitters, and third-party suppliers.
• Escalating any issues to the Escalations Manager.
• Investigating and resolving customer queries with precision.
• Delivering exceptional levels of customer service via phone and email to both potential and existing customers.

What We're Looking For:
The ideal candidate will bring a blend of skills and experience, including:

• Good spoken and written English (minimum Grade C GCSE English Language required).
• Excellent negotiation and organisational skills.
• Outstanding communication skills across all channels.
• Experience in regular communication over the phone and via email.
• Proficiency in MS Excel and Office.
• Exceptional customer service skills and a desire to go the extra mile.
• The ability to work efficiently under pressure and manage your own workload.
• Prior knowledge of the plant hire industry is an asset!

Why Join Us?
Our client believes that people make the difference. They are dedicated to creating a workplace where you can thrive and grow. Here's what you can expect:

• A full-time position with standard working hours between 7:30 AM - 5:30 PM, Monday to Friday.
• A supportive and enthusiastic team environment where your contributions are valued.
• Opportunities for professional development and career advancement.
• Parking on-site

If you are ready to take on a rewarding role that puts customer satisfaction at the forefront, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.