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Reed are delighted to be working with a leading organisation in Ipswich, who are seeking a Parts Order Manager to join their team. With up to £50,000 on offer, our client are seeking an experienced analytical individual, who has proficiency with ERP systems and is committed to delivering exceptional customer service.
Key Duties & Responsibilities:
- Manage selling prices of spare parts and accessories to meet financial targets.
- Collaborate with dealers to identify and share best practices in part ordering, promotions, and pricing.
- Engage directly with dealers and distributors to develop opportunities for increased parts sales.
- Lead a team of customer service representatives to ensure timely and accurate responses to customer queries.
- Oversee Despatch Administrators to ensure orders are dispatched and invoiced within service level agreements.
- Utilise KPI metrics to measure, monitor, and coach team performance, converting data into actionable workforce plans.
- Maintain and improve operations by monitoring system performance, identifying and resolving problems, and managing improvement programs.
- Investigate and resolve customer complaints in collaboration with relevant departments.
- Manage relationships with delivery companies to offer competitive delivery options.
- Work with Warehouse teams to enhance process efficiency and customer service.
- Lead proactive projects to prevent future issues.
- Develop training resources for dealer staff on system usage.
Required Skills & Qualifications:
- Strong analytical skills and a passion for data interpretation and insights sharing.
- Proven leadership and people development skills.
- Experience in a customer services/sales environment is advantageous.
- Commitment to delivering exceptional service and understanding dealer, distributor, and end-user needs.
- Exceptional organisational skills, capable of managing multiple projects under pressure.
- Proficiency with ERP systems (ideally SAP), Power BI, and Microsoft Office, especially Excel.
- Familiarity with CRM systems, ideally Salesforce.
Benefits on Offer:
- 25 days annual leave plus bank holidays
- Life assurance scheme
- Employee assistance programme
- Long service awards
- High street & restaurant discounts
- Free parking
If you fit the above criteria and are interested in applying for the Parts Order Manager role, please contact the Reed Ipswich office and ask for Max.
