Customer Services Account Manager

In your role as the Customer Services Account Manager you will be working within a small team, reporting into the Customer Service Team Leader supporting the external sales team. Whilst working as part of the Customer Services team you will provide a professional, effective and efficient link for customers and internal departments. This position requires an exceptional individual who is able to build effective working relationships both internally and externally. If you believe you have the ability to think on your feet in a fast-paced moving manufacturing environment, then we would be delighted to hear from you.



The Role:



Responsible for initial enquires from customers and ongoing Account Management for these customers



Creating and gaining approval of artwork, originating print stereos, technical drawings & ordering appropriate tooling



Deal with enquiries, quotations (as required), origination, order placement, order checking, order acknowledgements, amendments, complaints, stock management, record keeping and system information updates, in an appropriate, accurate and timely manner



Stock management



Act as main liaison for allocated accounts



Ensure customers are kept informed of anything relevant (e.g. delivery problems)



Assist as required in preparation of tenders and account information



Train in management of accounts allocated elsewhere to act as holiday/sickness cover as required



Assist as and when required with customer visits



When appropriate to work with customers in development of systems



To build relationships with customers and add value to the service provided, by understanding and anticipating the customers needs



To act as a representative of the company portraying and promoting an image of professionalism



Skills Required



PC Literate and complete understanding of Microsoft, knowledge of SAP would be advantageous.

Previous Account Management experience

Previous experience of working in a fast-paced sale office environment essential

Previous experience of working within a manufacturing environment desirable

Able to communicate effectively both verbally and written.

A flexible and adaptable attitude

Able to organise and prioritise their workload in order to meet tight deadlines.

This is a full-time office-based role working Monday to Friday. Full details of salary and benefits package available on application.



Please apply today for immediate consideration to (url removed) or (phone number removed).