Customer Support - Engineering

Pertemps Plymouth Commercial

Posted 16 hours ago, valid for 21 hours

Ivybridge, Devon PL210LE, England

£22,000 - £26,400 per annum

Full Time

Retirement Plan

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Sonic Summary

We are seeking a Customer Support professional with an engineering background for a technical support role.
The ideal candidate should have previous experience in a technical support environment and possess excellent customer service skills.
The salary for this position ranges from £27,000 to £30,000, and candidates should have some relevant engineering qualifications or experience.
The working hours are Monday to Thursday from 7:30 am to 4:00 pm and Friday from 7:30 am to 3:30 pm, allowing for enjoyable weekends.
Benefits include 23 days of annual leave, a pension scheme, sick pay, and a healthcare plan.

Customer Support - EngineeringWe are currently looking for someone who has a background in engineering for a customer service/support role – this role will suit someone who has worked as an engineer but is looking to change direction or maybe you have engineering qualifications but decided that this isn’t quite the path you want to go down….We need someone who has excellent customer service skills, who can provide technical support and manage sales enquiries.A customer support person who is successful in their role can expect to earn a salary of between £27 - £30k.Working pattern - Monday-Thursday 7:30am-4pm, Friday 7:30am-3:30pm – enjoy your weekends!Benefits:

23 days of annual leave, increasing to 25 days after 5 years.
Pension scheme
Sick pay
4x salary death in service
Healthcare plan
Office-based role

Your Key Responsibilities would include:

Provide technical assistance and support for incoming queries
Build lasting relationships with customers and suppliers
Liaising with customers, relevant departments and 3rd parties regarding product, delivery times and relevant circumstances.
Provide capacity for processing sales orders where demand dictates
Provide quotations
Follow up leads and previous quotations given
Assist with Marketing Campaigns

What We’re Looking For:

Good interpersonal and negotiation skills
Excellent time management and organisational skills
Technical knowledge
Some previous experience in a technical support role/environment
Ability to work independently and as part of a team.

This vacancy is being handled by Rachel Rawlings, Driving and Industrial Specialist Consultant at Pertemps Plymouth. Rachel has been working in the recruitment industry for 10 years and prides herself on working with her applicants and client companies to find the right people for the right job every time.

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