- Lead, mentor, and develop a diverse team of individuals, ensuring excellent performance from recruitment through to ongoing development
- Foster a culture of customer excellence by ensuring all staff are trained and knowledgeable about products and services
- Drive sales and service by managing staffing levels, stock availability, and customer satisfaction
- Assist the Store Manager in managing performance, setting team goals, and ensuring targets are met
- Work with the Store Manager to recruit and train colleagues to a high standard by sharing knowledge and skills
- Maintain high standards of the store’s presentation, ensuring it is the best in class
- Be a hands-on leader, taking responsibility for the daily operations of the store, and stepping in when necessary to support staff in key areas
- Fluent in Cantonese or Mandarin (preferred but not essential)
- A natural leader with the ability to inspire, coach, and motivate a team
- Proven experience in a fast-paced retail or food environment
- Results-driven with a strong work ethic and a passion for customer service
- A “can-do” attitude with a focus on achieving team and personal success
- Articulate and able to communicate effectively with team members and customers alike
- Previous experience in a retail management position or similar fast-paced environment
- A passion for people development, customer service, and business performance
- Ability to thrive under pressure, manage multiple tasks, and ensure excellent delivery
- A strong communicator who leads by example and delivers results
- Experience in managing stock inventory, including ordering and replenishment
- Career development and progression opportunities
- Competitive salary, store discount and free on-site parking
- Ongoing training and support to help you succeed in your role
- A dynamic and fast-paced work environment where you are encouraged to grow and achieve your potential
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