Key Account Manager

Job Title: Key Account Manager

Job Type: Full time/ Permanent

Salary: £30,000 - £40,000 dependant on relevant experience

Located: Kettering

Seddon Boxes is a family-owned packaging manufacturer employing circa 30 permanent staff members. We produce bespoke paper-over-board rigid boxes as well as adults and children's jigsaw puzzles.

About the role:

Due to growth, we are recruiting a result-orientated, adaptable, and creative person who demonstrates an eagerness and willingness to learn the products, to play a pivotal role in managing and growing existing customer accounts, as well as converting reactive enquiries into sales through effective follow-up procedures.

Key responsibilities:

• Understand customer enquiries and convert them into a full specification and create an estimate for the customer.
• Contact suppliers for quotations in order to produce an accurate estimate.
• Own a project from cradle to grave (enquiry to delivery)
• Raise production job tickets, sales, and purchase orders in accordance with procedures.
• Manage customer orders, consulting with the production team and despatch to ensure the customer's required delivery dates are achieved.
• Act as the main point of contact for customer accounts, playing a critical role in improving customer service levels.
• Closely monitor order progress, managing customers' expectations at all times.
• Collaborate closely with CAD to produce specifications and layouts that are suitable for the customer as well as being the most cost-effective for the business in order to maximise profits.
• Manage customer complaints tactfully, working with production to identify the root cause and suitable corrective actions.
• Respond promptly to new business enquiries alongside the Commercial Manager to grow overall sales turnover.
• Meet clients as required, with support as needed.
• Take part in business, commercial, and production meetings, offering positive contributions and ideas to improve efficiency and effectiveness.
• Work with Senior Managers to input into company marketing strategy.
• Assist in the purchase of goods for each order when necessary.
• Record, cost, and manage projects and variations of the project as they change.
• Manage multiple projects simultaneously, set priorities, identify, and address problems, meet deadlines, and stay within budget.
• Understand procedures relating to certifications (e.g. FSC), acting as deputy in the absence of the head coordinator.
• Respond to customer requests for compliance related information.
• Cover office staff absence flexibly (Office Manager, Purchasing etc.)

Experience:

• Intermediate level of Microsoft Excel essential.
• Mathematically astute.
• Experience producing estimates/quotations.
• Experience of AG CAD advantageous - although the ability to read technical drawings is essential.
• Relevant Project Management experience.
• Initiative is an essential quality - to always go the extra mile to seek a customer's satisfaction.
• Excellent time management and organisational skills
• Professionalism, confidence, and tact are essential.
• Be able to work on their own initiative and under pressure.
• Have a keen desire to meet, and exceed, company sales targets.
• Elevated level of self-motivation, with the ability to work both independently and as part of a team.
• Commercially astute.
• Ability to use Microsoft Office, particularly Excel.
• Experience of the packaging industry advantageous.

Benefits:

• Free parking
• Free tea and coffee
• Contributory pension scheme

Candidates with the relevant experience or job titles of: Sales Executive, Account Manager, Business Development Manager, Business Development Executive, Business Development. New Business Sales Executive, Sales Consultant, Sales, Lead Generation, Lead Generator, Sales Agent, Commercial Sales, Key Sales, Sales Professional, SDR, BDR, BDM, BDE may also be considered for this role.