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- Develop strong working relationships with customers.
- Gain comprehensive knowledge of the company’s product range, including in-house manufactured items.
- Handle sales enquiries from both existing customers and new prospects, providing expert advice and generating written quotations using the company's CRM system.
- Proactively follow up on all quotations within a reasonable timeframe.
- Efficiently manage sales activities and priorities using the CRM system.
- Process sales orders and generate purchase orders as required.
- Maintain and enhance the contact database, ensuring all relevant fields are updated for effective account management and targeted marketing efforts.
- Collaborate with the Systems team to prepare accurate quotations.
- Address non-conformances promptly, ensuring a positive outcome for the customer.
- Participate in internal meetings and liaise with relevant departments to ensure seamless customer service.
- Proven experience delivering client-focused solutions in a dynamic environment.
- Proficient in MS Office applications, particularly Word, Excel, and Outlook, as well as CRM systems.
- Exceptional administrative, planning, and organisational abilities.
- Strong team player with a commitment to exceeding customer expectations.
- Capacity to quickly grasp complex technical products.
- Ability to manage multiple tasks and work effectively under pressure.
- Competitive salary package.
- Full product training provided.
- Opportunities for career advancement within an established and expanding company.
