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Permanent
Kettering based office - hybrid working (2 days in office)
Monday to Friday - 37.5 hours between 8am and 8pm (flexibility will be needed)
£25,000 - £27,500 depending on skills and experience
Start date: 7th April 2025
Our client, a successful property services company based in Kettering, are looking for an Assistant Team Leader for their call centre team. You will play a key role in supporting the operations manager and team leaders to lead, manage, engage and develop a team of advisors. Please note that you will work shifts between 8am and 8pm Monday to Friday in this role.
The key responsibilities of a Call Centre Assistant Team Leader:
- Assisting team leaders in the day to day running of the team, including office based and remote workers
- Supporting colleagues with coaching to improve performance
- Covering annual leave and unplanned absence of Team Leaders
- Assisting in ensuring the team meet individual targets and providing performance data
- Contributing to a supportive company culture, motivating the team
- Resolving issues at the first point of contact
The required skills and qualities of a Call Centre Assistant Team Leader:
- Customer service experience in a call centre environment
- Previous experience in an assistant team leader / deputising or supervisory role in a customer service office environment (ideally call centre)
- Used to dealing with complaints and difficult customers
- Confident use of CRM systems, MS Office, including Teams, Outlook and Excel
- Positive, professional and resilient personality with excellent communication skills
- PLEASE NOTE: Must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies
The benefits of working as a Call Centre Assistant Team Leader: Development and learning opportunities, hybrid working, flexible benefits scheme (gym membership, discounts of high-street stores, healthcare cash plan
Interested?
Please apply below.
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