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Retentions and Renewals Coordinator
Kettering
£28,500 per annum
Agenda Partnership are recruiting for a talented Retentions and Renewals Coordinator to actively work within the customer services team. This role will be responsible for supporting customers with renewing their software subscription, this person will need to develop great customers relationships and be on top of the renewal so their services don't have any down time.
This role is suitable for somebody with Renewals, Retention, Customer Services, Account Management or Complaint Handling experience.
Duties and Responsibilities
- Retain and develop customers
- Look to resolve any complaints in a customer focused manner
- Outbound and Inbound communication & initiatives relating specifically to retention activity and direct customer contact
- Email communication with internal and external customers
- Setting annual operating plan focussing on new subscriptions & cancels
- Coordinate and implement retention strategies
- Providing oversight of the portfolio through regular engagement with the senior leadership teams
The skills we are looking for:
- Experience working within Customer Service, Retention, Complaints Handling or Inside Sales would be advantageous
- Professional telephone manner
- Excellent computer skills
- Strong both written and verbally
- Very good negotiation skills
- Has excellent organizational skills and the ability to manage multiple tasks
