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Kettering
Hours - Monday to Friday (Apply online only) - 1 hr lunch, half day Friday once per month
Salary - Competitive
Our client, an established brand, are recruiting a Customer Service/Internal Sales Administrator on a permanent basis.
The main purpose of this role is to be responsible for developing and enhancing the performance of the customer services team through efficient call and query handling, document processing, communication to customers and external sales personnel.
Key responsibilities:-
- Answering incoming calls from customers and sales personnel
- Checking incoming sales orders for accuracy
- Co-ordinating customer returns and raising credit notes
- Some aspects of sales through promotional activity and up selling
- Ensure follow up by passing sales leads to account managers where required and keep tabs on the outcome
- Handle in-bound, unsolicited prospect calls and convert them into sales.
- Make outbound follow up calls to existing account base via telephone, E-mail etc
- Attend periodic sales/product training when required
- Emphasise product/service, features and benefits of product range and company
- Computer / IT (SAP /Qlikview would be of benefit)
- Office, Excel (to reasonable level) and Outlook
- Excellent telephone manner
- Accuracy and attention to detail
- Able to build and develop lasting relationships with customers
- Able to perform basic calculations and mathematical figures
- Excellent communication skills (Verbal / Written)
- Capable of organising and prioritising workloads
- Ability to work as part of a team
- Working in a busy office environment
Hours are Monday to Friday 08:00-17:30 - 1 hour lunch (42.5 hrs pw). You also get a half day Friday once a month, pension scheme and 23 days holiday.
If interested, apply here or call Kim in our Kettering team to discuss further.
