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Customer service representative
Customer Service/Sales Administrator

Customer Service/Sales Administrator

ACS Recruitment Solutions Ltd

Posted 3 days ago, valid for a month

Kettering, Northamptonshire NN16 9XL

Full Time

Retirement Plan

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Sonic Summary

The position of Customer Service/Sales Administrator is available in Kettering, requiring a permanent commitment from candidates.
The role demands a competitive salary and candidates should have prior experience in customer service or sales.
Key responsibilities include handling incoming calls, checking sales orders, coordinating returns, and upselling products.
Candidates must possess strong IT skills, excellent communication abilities, and the capacity to work well in a team.
The working hours are Monday to Friday from 08:00 to 17:30, with a half day on Fridays once a month and additional benefits such as a pension scheme and 23 days holiday.

Customer Service/Sales AdministratorKetteringHours - Monday to Friday 0800-1730 - 1 hr lunch, half day Friday once per monthSalary - £CompetitiveOur client, an established brand, are recruiting a Customer Service/Internal Sales Administrator on a permanent basis. The main purpose of this role is to be responsible for developing and enhancing the performance of the customer services team through efficient call and query handling, document processing, communication to customers and external sales personnel.Key responsibilities:-

Answering incoming calls from customers and sales personnel
Checking incoming sales orders for accuracy
Co-ordinating customer returns and raising credit notes
Some aspects of sales through promotional activity and up selling
Ensure follow up by passing sales leads to account managers where required and keep tabs on the outcome
Handle in-bound, unsolicited prospect calls and convert them into sales.
Make outbound follow up calls to existing account base via telephone, E-mail etc
Attend periodic sales/product training when required
Emphasise product/service, features and benefits of product range and company

To be considered, you will need to demonstrate the following skills/experience:-

Computer / IT (SAP /Qlikview would be of benefit)
Office, Excel (to reasonable level) and Outlook
Excellent telephone manner
Accuracy and attention to detail
Able to build and develop lasting relationships with customers
Able to perform basic calculations and mathematical figures
Excellent communication skills (Verbal / Written)
Capable of organising and prioritising workloads
Ability to work as part of a team
Working in a busy office environment

On offer is a competitive starting salary, a pleasant and modern work environment and opportunities to develop.Hours are Monday to Friday 08:00-17:30 - 1 hour lunch (42.5 hrs pw). You also get a half day Friday once a month, pension scheme and 23 days holiday.If interested, apply here or call Kim in our Kettering team to discuss further.

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