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Job Title: Operations Manager
Location: Office-based in Peterborough
Salary: £30,000-£32,000 per annum
Order Processing
• Process customer orders accurately and on time to maintain excellent service standards.
• Use and update order tracking systems to ensure real-time status visibility for internal and external stakeholders.
• Proactively communicate with customers about order updates, delivery schedules, and any issues or delays that arise.
Supplier Management & Purchasing
• Place accurate purchase orders with suppliers, ensuring they meet specifications for quantity, pricing, and delivery timelines.
• Build and maintain strong relationships with suppliers to ensure consistent delivery performance and promptly resolve any issues in the supply chain.
Goods-In & Warehouse Operations
• Manage the receipt of incoming goods, ensuring all products are checked and stored correctly.
• Oversee warehouse activities such as picking, packing, and dispatching orders, ensuring the process runs smoothly and efficiently.
• Organise product rework, relabelling, and quality checks as required to meet customer specifications.
Delivery Coordination
• Plan and arrange deliveries to customer sites, ensuring timelines are met and customers are informed of delivery schedules.
• Work closely with logistics partners to ensure deliveries run smoothly, and address any problems that arise to minimise delays.
Invoicing & Financial Administration
• Generate and send accurate invoices for completed orders in a timely manner.
• Ensure all financial transactions related to orders are recorded accurately and reconciled promptly.
Performance Monitoring & Reporting
• Track and monitor KPIs related to order processing, warehouse efficiency, and delivery performance.
• Analyse performance data and provide regular reports with actionable insights to drive continuous improvement.
Qualifications & Requirements
• Proven experience in operations management, logistics, or supply chain management.
• Strong organisational and multitasking abilities to handle complex processes and priorities.
• Hands-on experience in order processing, supplier management, and warehouse operations.
• Familiarity with order management tools, inventory tracking systems, and invoicing software.
• Excellent communication skills for interacting with internal teams, customers, and suppliers.
• Attention to detail to ensure accuracy in data entry, order processing, and logistics.
• Problem-solving skills and the ability to perform effectively under tight deadlines.
• Forklift certification is preferred but not essential.
Skills & Competencies
• Strong analytical skills to monitor KPIs, assess trends, and recommend process improvements.
• Practical knowledge of warehouse operations, including product rework and adaptations.
• Ability to adapt quickly to changing priorities and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, etc.) and inventory management systems.
• Effective teamwork and collaboration skills to work seamlessly across different departments.
• Exceptional verbal and written communication skills for managing supplier negotiations and customer updates.
What We Offer
• Competitive salary and performance-based incentives.
• A supportive and dynamic work environment with opportunities for professional growth.
• The chance to make a meaningful impact by leading a critical operational function.
