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Operations Manager
Burton Latimer
£45,000 - £50,000 plus benefits
Following a period of incredible growth my client, a supplier of consumables to the retail industry, now has an excellent opportunity for an Operational Service Support Manager to join their team at a new purpose-built site in Burton Latimer.
Our client offers a generous salary, market leading benefits and excellent career progression opportunities.
Role Purpose:
To assist the Head of Operations in delivering operational & service excellence. To ensure that the company is operating efficiently & effectively whilst controlling costs in line with budgets & expectations. Collaborating with all departments to ensure we maximise customer profitability and service levels through KPI, cost management and lean processes.
Duties include:
- Line management of direct reports
- Responsible for interaction with the wider business and ensuring operational service is delivered OTIF on a day to day basis.
- Manages interactions and inputs from the commercial teams and feeds back into the wider operation.
- Analysis of operational performance metrics in conjunction with the operational analyst to improve service performance
- Co-ordination of a daily operations meeting
- Manages performance stats, improvement board, and operational initiatives
- To deputise for the Head of Operations
Skills & Experience required:
- Excellent IT skills, good verbal and written presentation skills, confidence in dealing with senior management and customers
- Numerate, bright, enthusiastic, self-sufficient, self-starter, confident, analytical, inquisitive
- Proven track record of managing operational teams
- Strong financial & budgeting capability / compliance
- High degree of flexibility - last minute changes to working hours, days or location as required to meet the expectations & commitments of the role.
- Previous operational, commercial and customer management experience essential
- Team management and leadership skills.
- Change management skills.
- People skills such as empathy, patience, and politeness.
- Strong Communication skills.
- Decision-making skills driven by customer insights.
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR15391
