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- To carry out general administrative duties in a timely manner with a keen eye for detail.
- To keep accurate paper and electronic records in line with Team and Operations Department protocol.
- To manage customer queries, escalating to the Team Leader or Operations Manager as appropriate or necessary to ensure a satisfactory conclusion for all parties.
- To liaise with relevant utility companies on queries, issues, and updates.
- To be able to work to KPI’s (Key Performance Indicators) so that the department meets its objectives.
- To speak to customers and clients to answer queries and resolve issues.
- To take responsibility for your own health, safety, and well-being, and undertake health and safety duties and responsibilities for your role.
- To treat all employees, customers and stakeholders with dignity and respect.
- To carry out any other reasonable and necessary duties within the remit of the role.
- Confident telephone manner
- Excellent organisational skills and the ability to prioritise and meet deadlines with accuracy and attention to detail.
- Good use of IT skills and Microsoft Office.
- Ability to work in a team but also use your own initiative.
- Confident communication skills, with the ability to articulate in a clear, professional manner.
- Previous office/administration experience
