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- Order Processing: Receive and process orders, including Electronic Data Interchange (EDI) and manual orders, addressing any fulfilment issues promptly.
- Client Communication: Maintain effective communication with customers regarding order fulfilment, ensuring transparency and satisfaction.
- Invoice Management: Process invoices and resolve any related queries to ensure accuracy and timeliness.
- 3PL Coordination: Effectively manage and communicate with 3PLs, reporting back to clients on their performance.
- Discrepancy Resolution: Investigate and resolve delivery discrepancies, including raising credit notes when appropriate.
- Reporting: Generate periodic reports as required by contracts and produce month-end stock reconciliation and adjustment reports.
- Attention to Detail: Ensure accuracy in all aspects of order processing and reporting.
- Deadline Management: Ability to work to deadlines and manage conflicting priorities effectively.
- Communication Skills: Communicate effectively internally and externally, interfacing at all levels.
- Team Support: Be supportive of colleagues, fostering a collaborative work environment.
- Customer Service Excellence: Commitment to delivering exceptional customer service.
- Reliability: Dependable and consistent in performance.
- IT Proficiency: Competent in using IT systems relevant to the role.
- Education: Good literacy and numeracy skills, equivalent to GCSE 5+ in English and Maths.
- IT Skills: Working knowledge in basic use of MS Office.
- Relevant Experience: Experience in a similar role covering most of the same areas.
- Accounting Software: Familiarity with accounting software, preferably QuickBooks, Xero, and Sage.
- Excel Proficiency: Experience of using MS Excel in an operations role.
- Proactivity: Demonstrated proactive approach to tasks and problem-solving.
