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Key Responsibilities:
Receiving and processing of orders, including EDI and manual orders, and dealing with order fulfilment issues
Maintaining effective communication with the customer on order fulfilment
Processing of invoices and resolution of invoice queries
Effective management of and communication with 3PLs, and reporting back to client on 3PL performance
Investigating and resolving delivery discrepancies, including raising credit notes where appropriate
Periodic reporting as required by the contract.
Production of month end stock reconciliation and adjustments reporting
Core Competencies:
Attention to detail.
Ability to work to deadlines & managing conflicting priorities.
Effective communication internally and externally
Ability to interface at all levels.
Supportive of colleagues
Commitment to the delivery of customer service excellence
Reliable
IT literate
Experience and Skill Requirements:
Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths)
Working knowledge in basic use of MS Office
Relevant experience of a similar role covering most of the same areas
Have worked with accounting software, preferably QuickBooks, Xero, and Sage
Experience of using MS Excel in an Operations role
Proactive
Remuneration:
Salary: Up to £24,500 per annum depending on experience
Hours: Full or Part Time Monday to Friday Future potential hybrid working
Holidays: 23 days plus statutory days(can buy and sell holiday)
Other Benefits: other additional benefits
Debbie Burbage Recruitment is committed to equal opportunities and diversity.Candidates with equivalent qualifications and more or less experience can apply. We are a member of the Recruitment and Employment Confederation (REC) and are acting as an Employment Agency in relation to this vacancy.
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