Customer Experience Manager

Temporary Customer Feedback Manager
Worcestershire
Temporary on-going contract (minimum 3 months)
Up to £27.50 per hour

Think Community Partnership are working with a reputable housing association in Worcestershire to recruit for a skilled Customer Feedback Manager to join their team on a temporary basis. The successful candidate will lead initiatives to gather, manage, and respond to tenant feedback, ensuring that services are responsive to the needs of the community and foster continuous improvement.

Key Responsibilities

• Oversee and improve customer feedback systems, including complaints and compliments processes.
• Liaise with tenants to gather insights, address concerns, and resolve issues efficiently.
• Analyse feedback data and generate reports for senior management, identifying trends and areas for service enhancement.
• Work collaboratively with various departments to implement customer-focused changes.
• Ensure compliance with regulatory standards related to customer service and complaints handling.

Essential Skills and Experience

• Previous experience in a customer feedback or complaints management role, ideally within housing or a similar public sector environment.
• Strong communication and interpersonal skills, with a commitment to delivering high standards of service.
• Analytical skills to interpret feedback data and provide actionable insights.
• Ability to work independently and as part of a team.
• Familiarity with relevant regulatory and compliance requirements in social housing (preferred).

Why Apply?

Think Community Partnership welcomes applications from all suitably qualified individuals regardless of their race, ethnicity, gender, disability, religion, or age. We are committed to creating inclusive and diverse workforces that reflects the communities we serve.

Think CommunityPartnership are a specialist consultancy that provide temporary and permanent recruitment solutions to housing professionals across the Midlands.

If you're interested in hearing about our current opportunities within the industry, please contact our office on 0121 820 2088

This role offers an opportunity to make a positive impact on tenants experiences with a respected housing provider. Its an ideal opportunity for those looking for temporary work in customer service management within the Worcestershire area.