Regional Service Manager

Regional Service Manager - Job Description

Salary: £50,000 (negotiable depending on experience)
Bonus: 10%
Company Car: Hybrid Car Included
Benefits:

• Private Medical Insurance (Taxable Benefit)
• 25 days annual leave plus bank holidays
• Non-Contributory Company Pension Scheme (company contributes 10%)

Location: West Midlands, covering the region between Kidderminster and Gloucester
Job Type: Full-time, Hybrid

About the Role:
Heels & Brogues Recruitment is excited to work with a global client offering a fantastic opportunity to join their growing UK team as a Regional Service Manager. With the company's significant expansion in the UK, this role focuses on overseeing field service teams, specifically within the coffee industry. If you have a technical background and experience with coffee machines, this could be the next step in your career.

Primary Responsibilities:

1. Engineer Productivity:
• As a Regional Service Manager, you will lead and optimize a team of Senior Service Engineers, ensuring they operate efficiently with the resources provided.
• Ensure optimal allocation of equipment and personnel to maximize productivity in the region.
2. Team Development:
• Drive training and professional development for Senior Service Engineers, ensuring a collaborative and constructive team environment.
• As the Regional Service Manager, youll regularly conduct performance reviews and team meetings to align with operational goals and strategies.
3. Process Compliance:
• Ensure your teams follow all relevant processes and procedures.
• As a Regional Service Manager, youll act as the key user for internal systems like SIPS, ensuring smooth service operations.
4. Team Leadership:
• Provide leadership and management for the regional service teams, offering constructive feedback and fostering teamwork.
• In your role as Regional Service Manager, you'll oversee recruitment for new engineers and assist with integrating new hires into the team.
5. Continuous Improvement:
• Continuously assess and improve service operations within the region.
• Use KPIs to monitor performance and identify areas for improvement to ensure sustained regional success.
6. Customer Focus:
• Act as a representative of the company to key accounts in your region, ensuring high levels of customer satisfaction.
• Monitor feedback from customers and ensure corrective actions are taken when needed.
7. Resource Management:
• Manage spare parts usage and van stock across your team to ensure efficiency.
• Approve engineer overtime and travel expenses within the region.
8. Sales and Business Development:
• Identify and act on new business opportunities for service contracts and machine placements, working closely with the sales team to expand market presence.

Required Skills & Qualifications:

• Education & Knowledge:
• Experience within the coffee industry is a must.
• A strong technical background or familiarity with coffee machine equipment and service contracts is highly desirable.
• Skills:
• Strong leadership and communication skills.
• Proficiency with service management tools (e.g., dispatching, route planning).
• Attributes:
• A customer-centric mindset with strong business acumen.
• Highly autonomous, proactive, and able to handle issues independently while ensuring team compliance with health and safety standards.

Additional Information:

• Travel: Regular travel within the assigned region, with occasional nationwide travel and overnight stays as required.