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Service Desk Support ManagerÂ
Monday to Friday 9.00AM - 5.00PM and 1 in 4 weekend rota
Annual Salary between: £30,000 - £37,000 plus £5,000 shift allowance
What's in it for me?
Our client based in Stourport-on-Severn, who are an exciting market leader looking to recruit a Service Desk Support Manager to oversee the day-to-day operation of the Service support desk operation . This is a permanent opportunity offering a basic salary up to £37,000 with an extra £5k for a shift allowance as the role involves 1 in 4 weekends.
What are the benefits?
- Modern working environment
- Working for a market leader
- Free site parking
- Canteen and break out area
- Career progression and development
- Team incentives
- £5k shift allowance additional to basic salary
Day to Day Duties
- Manage a team of service support staff and ensure they provide excellent customer service!
- Identifying/implementing potential improvements in service desk operation
- Dealing with staff HR duties
- Allocating jobs to team of service field engineers
- Develop and implement strategies to improve customer satisfaction and retention.
- Handle escalated customer inquiries and complaints.
- Collaborate with other departments to resolve customer issues.
- Monitor team performance and provide coaching and feedback.
- Create and maintain support documentation and resources.
- Conduct regular training sessions for support staff.
- Carry out daily team update meetings.
- Building relationships /liaising with key accounts attending weekly performance meetings
Essential Skills
- Proven experience in a customer support or similar role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to negotiate and resolve conflicts.
- Proficient in using customer support software and tools.
Desirable Experience
- Previous experience in a Service support desk operation is desirable but not essential
What training is provided?
- Training is provided
Contact
Apply today by clicking below
