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- Build rapport with qualified leads and their families.
- Support interested cadets throughout their journey, efficiently answering any questions or queries.
- Maintain accurate records using the company CRM (Hubspot).
- Provide detailed reports and monitor lead progression.
- Guide customers through the journey, inviting them to online seminars and open days.
- Manage all associated Skills Assessment administration, including organising assessments, communicating with candidates in advance, and ensuring they are well-prepared and have all relevant information.
- Set up skills assessments and analyse aptitude tests.
- Act as the primary contact for all cadets and graduates.
- Manage and document incoming and outgoing calls, including follow-ups and outcomes.
- Consistently achieve or exceed weekly and monthly KPIs.
- Proven experience in a sales or customer service role, particularly in a telephony-based environment.
- Expertise in recruitment and selection activities, including aptitude and personality testing/profiling.
- Demonstrable success in consistently achieving or exceeding KPIs.
- Excellent communication skills with a natural ability to influence others.
- Exceptional organisational skills.
- Previous experience using CRM systems.
- Outstanding customer service skills.
- Strong organisational abilities, with experience in time management and meeting deadlines.
- Working hours: 8:30 AM – 5:30 PM.
- Free parking available.
- 20 days’ holiday.
- Pension contributions.
