Assistant Service Manager

Assistant Service Manager - Refrigeration Industry
A well-established manufacturer of bespoke walk-in cold rooms and mortuary suites, based in King's Lynn, is looking to expand and improve its aftercare support through the addition of a new Assistant Service Manager.

This is a full-time, office-based position, working Monday to Friday, 8:30 AM - 5:00 PM. The role includes:

• Competitive salary (around 45k)
• 25 days holiday
• Employer pension scheme

• Supporting the Service Manager, including covering duties during their absence
• Communicating confidently with clients to establish service requirements
• Coordinating service engineers to diagnose faults and manage any necessary remedial work
• Processing paperwork and relevant charges post-service completion
• Helping to establish a spare parts inventory and assisting in picking and packing parts
• Identifying warranty trends and working towards effective solutions
• Ensuring technical compliance through the issue of RAMS and sign-off procedures

This role would suit someone with refrigeration experience who may be looking to step back from hands-on site work. The ideal candidate will have:

• A minimum technician qualification (City & Guilds 2079) and ideally an electrical qualification or time-served experience
• Strong fault-finding and diagnostic skills
• The ability to read wiring diagrams and knowledge of RDM & LAE controls (beneficial)
• Experience issuing RAMS and working within evolving industry regulations, including natural refrigerants and A2Ls
• Excellent communication skills, both with clients and technicians, to help achieve first-time fixes
• Strong computer skills, including proficiency in Microsoft Word, Excel, and email management
• A commercial mindset, ensuring clients receive a value-added service

This is a great opportunity for someone looking to further develop their technical skills while playing a key role in service operations. Additional professional training may be available for the right candidate.

Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.