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12-Month FTC | West Malling, Kent | 24,000 | Hybrid Working
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, this could be the perfect opportunity for you.
The Role
As a Customer Service Advisor, you will be a key part of an award-winning team that prides itself on delivering exceptional service. You will support customers with queries via phone and email, ensuring first-time resolution and a high standard of service.
Responsibilities:
- Provide helpdesk support and advice via email and telephone
- Navigate internal systems and processes with confidence
- Liaise with data providers to ensure smooth order fulfilment
- Investigate and resolve customer queries efficiently
- Maintain high service levels and meet key performance targets
- Take ownership of queries and follow up appropriately
- Work towards achieving consistent excellence in customer service
- Strong verbal and written communication skills
- Ability to multi-task and work under pressure
- A detail-oriented and organised approach
- Problem-solving skills and a commitment to superior service
- Ability to work independently and as part of a team
- Proficiency in Microsoft Teams, Word, Excel, and Outlook
- Salary: 24,000 per annum
- Hybrid Working: Balance work-from-home and office days
- Career Development: Training and growth opportunities
- Competitive Benefits Package
