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Service Advisor required. Our client is a long-standing family business that have been in the agricultural and Ground care industry for over 100 years. They are now looking for a Service Advisor due to the growth of the business. This will be for the Kings Langley depot.
Candidates will join a busy service department that handle engineers and queries regarding Turf machinery and Commercial vehicles including JCB, Toro, Club Car, Husqvarna and Isuzu.
Service Advisor Position Overview- Book in machines & vehicles, ensuring appointments are convenient for the customer and the company and are in line with workshop capacity.
- Produce accurate job cards, invoices and related customer information, providing relevant information to both the workshop and customers.
- Liaise with the parts department to ensure parts availability, keeping customers informed.
- Inform customers on the progress of each job, ensuring authority for any additional work before this is completed.
- Collect any money/signed authority due prior to the release of a vehicle or machine and ensure this is processed promptly.
- Provide customers with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the customer experience
- Maintain records of all Service customers to enable customer follow-ups to be carried out.
- Respond to telephone and email enquiries in a prompt, courteous and efficient manner.
- Some other duties, commensurate with this post, may be assigned by your Line Manager.
- As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage
- Strong administrative experience is essential
- Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
- Able to maintain strong working relationships with colleagues, the customer base and the manufacturers
- Salary: £25,000-£26,000, based on experience.
- Holiday Package: 24 days + 8BH
- Pension - 3% employee contribution and 7% employer contribution
- Life Assurance including dependent's pension.Vehicle provided for any mobile aspects.
- Ongoing training as required.
- Monday- Friday with some Saturday mornings required.
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
