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F&B Assistant
Location: The Pilchard Inn
F/T: permanent vacancies available
Salary: £23,795.20 per annum)
This well-known Pub/Bar is looking for waiting staff for its Pub Bar and Café to deliver a great customer experience to all guests.
A career at Burgh Island is unique and not for the faint-hearted. Island life brings several challenges in terms of location and working hours.
Responsibilities for the role:
- To perform daily and deep cleaning duties as directed
- Check guests’ identification as appropriate.
- To ensure that the manager is informed of requirements for food stock, equipment, and chemicals as appropriate & with sufficient
- Check all menu items are available at the start of your shift and advise guests of unavailable items when menus are presented.
- To ensure the safety of Hotel and Pilchard Inn guests and other team members on & off your shift
- To prepare all areas of the business for lunch and dinner service ensuring quality and cleanliness standards are adhered to
- Ensure menus are printed and ready for service.
- To understand and be able to advise guests on matters of allergens and intolerances, ensuring guest satisfaction.
- Ensure the guests receive efficient, friendly service.
- To clean and restock the coffee machine, restocking the condiments, drinks preparation area, and service equipment.
- Perform any cashing up duties
- To ensure all wastage is recorded according to the correct procedure.
- To be aware of guest allergies, before orders are taken.
- Collect payments from customers & prepare tills7
Attitudes and behaviours:
- Clear Communicator - Naturally inquisitive
- Guest Focus - Nurturing nature
- Ability to motivate others - positive approach to challenges
- Can-do attitude - actively caring
- Self-motivated - calm under pressure
- Solutions focused - Delivers with Empathy
- Resilient - well respected within teams
- Consistent in approach - open-mindedness
- Aware of confidentiality - standards driven
On top of a competitive salary, we offer an excellent benefits package which includes.
- Employee Assistance Programme
- Service Charge - Equal share pro-rated according to contracted hours.
- Bonus Scheme - Eligible after successful completion of 3 month probation period
- Pension
- Meals on duty provided (Brunch and Dinner)
- Accommodation - Subject to availability
- Staff shopping system for those in accommodation with a local convenience store
- Discounted rates with the local taxi company
- Apprenticeships via HIT Training available
- WSET courses available
- 50% Employee Discount on Food
- 25% Employee Discount on beer, wine and soft drinks
- 1 Free night B&B in any Inn-Telligence managed property after 1 year of employment
- 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years of employment
- Free use of hotel paddleboards and kayaks (subject to availability)
Job Types: Full-time, Permanent
