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We are seeking an experienced Sales Support Executive to join our dynamic team in Kingston. This role is perfect for individuals with a background or strong interest in the tech/telecoms industry. As a Sales Support Executive, you will play a crucial role in supporting the Partner Account Manager and assisting entry-tier partners, ensuring the delivery of high-quality service.
Immediate Temporary to potential Permanent position!Â
Day-to-day of the role:- Create and manage quotes for new orders, converting these into sales orders upon partner approval.
- Handle the termination of contracts, including verification of contract details and calculation of early termination fees.
- Manage partnership and non-disclosure agreements, assisting in provisioning new agreements or amendments as required.
- Contribute to sales process improvement projects to enhance productivity and the overall sales experience.
- Address general queries from partners regarding usage and connectivity.
- Assist with product recommendations and provide pricing for solutions that meet partner needs.
- Guide partners in using our self-service portal for information access.
- Prepare reports on partners’ contract end dates and provide necessary information.
- Support the Partner Account Manager by maintaining CRM records, updating partner information, and tracking account activities to ensure data accuracy.
- Proven experience as a Sales Support Executive or similar role, preferably in the tech/telecoms industry.
- Strong organisational and administrative skills.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and MS Office.
- Ability to handle multiple tasks and prioritise effectively.
- Keen attention to detail and a proactive approach to problem-solving.
- Competitive salary and benefits package.
- Hybrid working model, allowing flexibility between home and office.
- Opportunities for professional growth and development in a dynamic industry.
- Supportive team environment.
To apply for this Sales Support Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
