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1st Line Support Customer Service Agent
- Annual Salary: Competitive
- Location: Kingston upon Thames, KT1
- Job Type: Full-time, Hybrid
Join a leading company in the telecommunications sector as a Service Desk Customer Service Agent. This role is ideal for proactive individuals with a knack for technical problem-solving and a commitment to excellent customer service.
Day-to-day of the role:
- Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone.
- Occasionally assist with the configuration and provisioning of services, ensuring seamless deployment and functionality.
- Conduct comprehensive testing and evaluation of new services, ensuring optimal performance and reliability.
- Facilitate the onboarding process for new clients by providing thorough guidance and support.
- Assist the sales team by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients.
- Collaborate with suppliers and internal teams to ensure efficient service delivery.
- Perform various administrative and ad hoc duties as required.
Required Skills & Qualifications:
- Previous experience in a customer support role, preferably within a service provider environment.
- Familiarity with cellular network environments is advantageous.
- Experience with Zendesk or similar customer service software is beneficial.
- Strong customer service and time management skills.
- Excellent written and verbal communication skills in English.
- High attention to detail with the ability to see tasks through to completion.
- Ability to work independently while effectively engaging with internal and external stakeholders.
- A proactive and adaptable approach to problem-solving in a fast-paced environment.
Benefits:
- Casual dress code.
- Company events and team activities.
- Cycle-to-work scheme.
- Hybrid working model.
- Pension Scheme.
- 25 days Annual Leave per year, plus all UK Bank Holidays.
- Birthday day off, not inclusive of Annual Leave.
Additional Requirements:
- Ability to commute to or relocate to Kingston upon Thames, KT1, before the start date.
- Minimum education: A-Level or equivalent (preferred).
- Minimum experience: 1 year in a customer service role (preferred).
- Right to work in the United Kingdom.
