Fulfilment Manager

• Annual Salary: Up to £36,000
• Location: KT, London
• Job Type: Full-time, In-office
• Working Hours: Monday to Friday, 8:00 AM - 4:30 PM

Join a rapidly growing company that thinks big and values the synergy of a close-knit team. This role is perfect for a technically minded individual who excels in communication and thrives in a dynamic, fluid environment. As my client redefines their operations team to support their expansion, they are looking for proactive self-starters ready to take on new challenges and advance their careers.

• Provision customer solutions and manage BAU (Business As Usual) customer requests.
• Liaise with partners on orders and support the sales team by providing insights into product capabilities and value.
• Handle service setup for both standard and non-standard services, including provisioning of new and existing products
• Pack and ship completed orders and project manage small projects.
• Test new products and services before they are introduced to the portfolio.
• Perform various ad hoc duties and assist across other areas of the operations department as needed.

• Mentor and train new staff, ensuring they are well-versed in fulfilment processes.
• Assist the team lead with process improvement and documentation development.
• Manage larger projects for the fulfilment team and ensure a fair distribution of work among team members.
• Continuously liaise with other departments to evolve systems and processes to better support the Fulfilment team's needs.
• Uphold and embody core values: Passionate, Tenacious, Nurturing, Ownership, Trusted, and Driven.

• Experience in a service provider environment is advantageous, particularly within telecoms network settings.
• Strong project and time management skills.
• Excellent communication skills, both verbal and written, with meticulous attention to detail.
• Confidence to work autonomously and interact professionally with a diverse range of internal and external stakeholders.
• Technical ability 
• Ability to assist the team in the onboarding process for new clients, ensuring thorough preparation and follow-up.

• Competitive salary with clear paths for career development.
• Opportunity to work in a vibrant and growth-oriented environment.
• Be part of a company that celebrates success and works together to overcome challenges.

To apply for this position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in joining our team.