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The 3rd Line Support Engineer is a key part of the Helpdesk team, providing advanced technical support for DEMS-related issues. The role involves troubleshooting, diagnosing, and resolving complex software problems, escalating unresolved cases to the development team, and ensuring high levels of customer service.
Key Responsibilities
- Act as an escalation point for DEMS-related issues via phone or email.
- Log, track, and communicate the status of support cases.
- Troubleshoot and resolve software problems, escalating complex cases as needed.
- Provide remote and on-site support for DEMS installations and upgrades.
- Monitor cloud-based systems to ensure uptime for customers.
- Offer training and rollout support for DEMS internally and externally.
- Participate in an on-call rota for out-of-hours support.
Technical Skills (DEMS/360 Cloud)
- Azure App Service: Deploying and managing web applications and APIs.
- Azure Blob Storage: Secure data storage and integration.
- SQL Database Management: Optimizing and integrating Azure SQL.
- Azure Networking & Security: Secure connections and communication between services.
- Infrastructure Management: Experience in cloud and on-premises environments.
- Security & Compliance: Identity protection, data encryption, and governance.
- Enterprise Integration: Hybrid cloud and on-premises system connectivity.
Essential Requirements
- Strong experience in Azure (App Service, Blob Storage, SQL, AD, Entra).
- Relevant Microsoft certifications (AZ900, AZ104).
- Must meet UK police vetting requirements (5 years of residency).
This role requires excellent customer service, advanced technical knowledge, and a passion for emerging technologies to ensure the Helpdesk delivers effective support.
Benefits
- Annual bonus scheme
- Private Medical Insurance
- Birthday Off
- Purchase up to an additional 5 days of holiday.
- Employee Assistance Programme
- 2pm finish on Fridays.
- Pension scheme via NEST
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson
