3rd Line Support Engineer

3rd Line Support Engineer

5 days onsite - Police Security Clearance checks required

We are seeking an experienced 3rd Line Support Engineer for a prestigious organisation in Kingston upon Thames. This role provides an excellent opportunity to work on Software Support and Cloud Technologies, ensuring system reliability, security, and high-quality customer service.

• Act as an escalation point for all reported software-related issues.

• Provide advanced troubleshooting and support for cloud-based applications and infrastructure.

• Manage, monitor, and optimise Azure App Services, Blob Storage, and SQL Databases.

• Ensure seamless Azure cloud integration and security compliance.

• Act as the escalation point for software support issues reported via email or phone.

• Log, track, and manage escalated software cases, ensuring timely resolution.

• Troubleshoot and resolve complex software related issues.

• Escalate unresolved issues to engineering and development teams, providing full documentation.

• Maintain a high standard of customer service, ensuring timely updates and compliance with SLAs.

• Act as an escalation contact for third-party suppliers (e.g., Microsoft).

• Support remote and on-site installation and upgrades of software systems

• Monitor cloud-based systems, servers, and web apps to ensure uptime.

• Participate in out-of-hours support on a rotational basis.

• Azure App Service: Deploy, manage, and troubleshoot Azure-hosted applications.

• Azure Blob Storage: Integrate and manage secure, scalable storage solutions.

• SQL Database Management: Optimize queries and ensure seamless integration with Azure App Services.

• Azure Storage Integration: Work with Blob, Queue, and Table Storage for application data management.

• Networking & Security: Implement VNET integration, private endpoints, and secure communication between Azure resources.

• Strong experience in third-line software/cloud support.

• Expertise in Azure App Service, Azure Blob Storage, and SQL Database Management.

• Azure Active Directory (AD) for identity and access management.

• Azure Entra for identity governance and compliance.

• Strong understanding of security, compliance, and enterprise integration.

• Hands-on experience managing cloud and on-premises infrastructure.

• Microsoft Certifications: AZ-900, AZ-104.

• Eligibility for police vetting (5 years of UK residency required).

• Additional European language skills.

• Microsoft 305 Certification.

• Experience with load balancing for scalability and availability.

3rd Line Support Engineer

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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