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Cloud Support Engineer - 3rd Line

Proactive Appointments
Posted a day ago, valid for a month
Location

Kingston Upon Thames, Surrey KT2 7NH

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are looking for a Cloud Support Engineer - 3rd Line with at least 3 years of experience to join a prestigious organization in Kingston upon Thames.
  • The role involves managing and supporting Azure cloud deployments, ensuring performance, security, and reliability.
  • Key responsibilities include troubleshooting escalated issues, monitoring cloud resources, and developing automation tools.
  • The position requires advanced SQL and C# skills, as well as knowledge of Microsoft Azure and its monitoring tools.
  • The salary for this role is competitive, reflecting the candidate's experience and expertise in a B2B Azure Cloud environment.

Cloud Support Engineer - 3rd Line

5 days onsite - Police Security Clearance checks required

We are seeking an experienced Cloud Support Engineer - 3rd Line for a prestigious organisation in Kingston upon Thames. This role offers an exciting opportunity to manage and support Azure cloud deployments, ensuring optimal performance, security, and reliability.

Role Purpose
  • Manage and support cloud deployments on Microsoft Azure to ensure efficient, reliable, and secure operations.

  • Proactively monitor, troubleshoot, and resolve escalated issues related to customer and application environments.

  • Develop and maintain tools, scripts, and automation to improve operational efficiency.

  • Provide advanced technical support, ensuring timely resolution of complex incidents and driving continuous improvement.

Key Responsibilities
  • Act as a third-line support engineer for escalated issues, resolving complex technical problems.

  • Investigate and resolve issues related to application functionality, data discrepancies, and cloud infrastructure.

Proactive Monitoring
  • Continuously monitor cloud resources (CPU, memory, storage) to identify potential issues before they impact customers.

  • Implement alerts and dashboards to track system health and performance using Azure Monitor and Application Insights.

Scripting & Development
  • Write and maintain SQL scripts to extract, analyse, and rectify data within databases.

  • Develop C# scripts/tools to automate tasks, gather application insights, and assist in troubleshooting.

Cloud Management
  • Oversee Azure deployments, ensuring high availability, scalability, and cost optimisation.

  • Manage resource usage limits and proactively adjust configurations to maintain performance.

Collaboration & Documentation
  • Work closely with development, first-line, and second-line support teams to ensure smooth issue resolution.

  • Document processes, fixes, and tools for internal use and knowledge sharing.

Essential skills:
  • Proven experience in a third-line support or similar role, managing and troubleshooting cloud-hosted solutions.

  • Strong knowledge of Microsoft Azure, including monitoring tools, resource management, and cost optimisation.

  • Advanced SQL skills for writing, debugging, and optimising queries.

  • Proficiency with C# for troubleshooting application code, debugging issues, and working with developers.

  • Solid understanding of application troubleshooting, including database and infrastructure-related issues.

  • Familiarity with monitoring tools such as Azure Monitor and Application Insights.

  • Experience supporting a B2B Azure Cloud environment.

Desirable skills:
  • Experience with DevOps tools such as Azure DevOps, CI/CD pipelines, or Terraform.

  • Familiarity with other cloud platforms (AWS, Google Cloud) or hybrid cloud environments.

  • Knowledge of ITIL practices for incident, problem, and change management.

Cloud Support Engineer - 3rd Line

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.